Terms and Conditions

Last updated: September 20, 2026

1. Who We Are

Eco Spas ("Eco Spas," "we," "us," or "our") is a Canadian company that manufactures, sells, and delivers HDPE hot tubs across the Prairie provinces. Our principal place of business is:

260300 Writing Creek Crescent, Balzac, Alberta, Canada

We operate showrooms serving Alberta, Saskatchewan, and Manitoba. For inquiries, see Section 17.

2. Acceptance of Terms

By visiting ecospas.ca, requesting a quote, paying a deposit, or purchasing any product or service from Eco Spas, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.

If you are acting on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms. If you do not agree to any part of these Terms, please do not use our website or services.

We may update these Terms at any time. The version in force at the time you place an order governs that transaction.

3. Products and Descriptions

All products sold by Eco Spas are one-piece HDPE (high-density polyethylene) unibody hot tubs and associated accessories and upgrades.

Product descriptions, specifications, dimensions, weights, and images on this website are provided for general information purposes only. We make every reasonable effort to ensure accuracy; however, we do not warrant that descriptions are complete, error-free, or identical to the physical product you receive. Minor variations in colour, texture, or component suppliers may occur without notice.

All specifications (jet count, water capacity, footprint, weight, electrical draw, and run-cost estimates) are approximate. Run-cost estimates are based on representative usage and Alberta average electricity rates; your actual costs will vary based on your province, utility rate, usage frequency, ambient temperature, and whether you run on 110V or 220V.

4. Pricing and Quotes

All prices displayed on this website and in quotes are in Canadian dollars (CAD) and are exclusive of applicable taxes unless expressly stated otherwise.

Website pricing is for general reference only and is subject to change at any time without notice. A written quote from Eco Spas locks in the pricing stated in that quote for 30 days from the date of issue, unless a shorter validity period is specified on the quote.

Delivery charges, if applicable, are quoted separately based on your location and will be disclosed before you confirm your order.

Applicable taxes (GST and provincial sales tax where applicable) will be added to the final invoice.

5. Orders, Deposits, and Payment

Order confirmation. An order is not binding on Eco Spas until we have accepted it in writing and received your deposit. A quote alone does not constitute acceptance.

Deposit. A non-refundable deposit is required to confirm your order and reserve production or delivery. The deposit amount will be stated on your quote. By paying the deposit, you confirm you have read and accept these Terms.

Balance payment. The outstanding balance is due in full prior to or at the time of delivery, unless a separate payment arrangement has been agreed to in writing by an authorized representative of Eco Spas.

Payment methods. We accept payment by cash, certified cheque, e-transfer, and credit card. Credit card payments may be subject to a processing fee, which will be disclosed at time of payment.

Title and risk. Title to the hot tub does not transfer to you until payment in full has been received. Risk of loss or damage transfers to you upon delivery to your property.

6. Cancellation and Changes

Cancellation by you. You may cancel your order at any time prior to delivery by notifying us in writing. However:

• Deposits are non-refundable in all cases.
• If your tub has already been manufactured or dispatched for delivery, you may also be liable for reasonable costs incurred by Eco Spas up to the date of cancellation, including manufacturing, shipping, and restocking costs. We will provide a written breakdown of any such charges.

Order changes. Changes to an order (model, colour, options, delivery address) must be requested in writing. We will make reasonable efforts to accommodate changes but cannot guarantee that a change can be made once manufacturing has begun. Additional charges may apply.

Cancellation by Eco Spas. We reserve the right to cancel or decline any order for any reason, including inability to fulfill due to supply issues or pricing errors. If we cancel your order after receiving payment, we will refund all amounts paid in full within 10 business days.

7. Delivery

Service area. Eco Spas delivers across Alberta, Saskatchewan, and Manitoba. Delivery to other provinces or territories may be arranged at our discretion and will be subject to additional charges.

Delivery timeframes. Estimated delivery dates are provided as a courtesy and are not guaranteed. Eco Spas is not liable for delays caused by weather, road conditions, supply chain disruptions, carrier delays, or any other cause beyond our reasonable control. We will communicate with you proactively about any significant changes to your estimated delivery date.

Delivery method. Hot tubs are delivered by truck. Our delivery team will bring the unit to the edge of your prepared site. Placement of the tub on its final surface is included; craning, lifting, or any delivery requiring specialized equipment beyond standard truck delivery is not included and must be arranged and paid for separately.

Failed delivery. If delivery cannot be completed because the site is not prepared, access is blocked, or no authorized person is present to receive the unit, a redelivery fee will apply. We will contact you at least 48 hours in advance of the scheduled delivery window.

Damage on delivery. Inspect your hot tub upon delivery. Any visible damage or defects must be noted on the delivery paperwork before you sign. Failure to note damage at delivery may affect your ability to make a damage claim.

8. Site Preparation

You are solely responsible for preparing an appropriate site before delivery. Requirements include:

• Level surface: A flat, stable surface such as a deck, patio stones, or compacted gravel. Eco Spas hot tubs do not require a concrete pad, but the surface must be capable of supporting the weight of the filled tub (weight varies by model; see specifications).
• Access path: A clear, unobstructed path of at least 48 inches (122 cm) wide from the delivery point to the placement location.
• Overhead clearance: Adequate clearance for safe movement of the unit.

Eco Spas is not responsible for damage to your property (driveways, fences, landscaping, decks) that occurs during delivery when access is adequate but the path involves inherent risks. We will exercise reasonable care during delivery.

If your site is not ready on the scheduled delivery date, a redelivery fee will apply.

9. Installation and Electrical

110V operation. Standard Eco Spa models are 110V/220V convertible. To operate on 110V, simply plug into any standard 15-amp household outlet. No electrician is required for 110V operation.

220V hardwire. Hardwiring to a dedicated 220V circuit must be performed by a licensed electrician in accordance with the Canadian Electrical Code and all applicable provincial regulations. Eco Spas does not provide electrical installation services. Failure to use a licensed electrician may void your warranty and may violate local building codes.

GFCI protection. All outdoor hot tub electrical connections require appropriate GFCI (ground fault circuit interrupter) protection as required by the Canadian Electrical Code. Ensure your electrician installs the appropriate protection.

10. Warranty

What is covered. Eco Spas provides the following warranty to the original purchaser:

• Lifetime warranty on the hard cover (R-40) and on the entire HDPE unibody shell structure.
• 2 years parts and labour on Gecko-brand electronic components (pumps, heaters, control systems, jets).

Full warranty terms and exclusions are available at ecospas.ca/warranty. In the event of any conflict between these Terms and the warranty page, the warranty page governs for warranty matters.

What is not covered. The warranty does not cover:

• Damage caused by misuse, neglect, abuse, or accidental damage.
• Damage from improper or unbalanced water chemistry, including chemical burns, staining, or corrosion.
• Damage from operating the tub without water (dry-firing).
• Damage resulting from installation that does not comply with our installation guidelines or the Canadian Electrical Code.
• Unauthorized modifications, repairs, or alterations.
• Cosmetic damage (scratches, fading from UV exposure, normal wear to shell colour) that does not affect function.
• Acts of nature, including floods, freezing due to power outages, lightning, or hail.
• Normal wear and tear on consumable items (filters, cover foam inserts, pillows, jets).
• Damage caused by the tub not being supported on a flat, level surface.

Warranty claims. To make a warranty claim, contact us in writing at elliot@ecospasalberta.com with your name, proof of purchase, description of the issue, and photos. We will respond within 5 business days.

Non-transferable. The warranty is non-transferable and applies only to the original purchaser. It is void if the tub is resold or transferred.

Consumer protection legislation. Nothing in this warranty section limits any rights you may have under the Consumer Protection Act (Alberta), Consumer Protection Act (Saskatchewan), Consumer Protection Act (Manitoba), or any other applicable consumer protection law that cannot be contracted out of.

11. Product Use and Safety

Hot tubs involve inherent risks. By using your Eco Spa product, you acknowledge and accept these risks and agree to follow all safety guidelines in your owner's manual. Without limiting the foregoing:

• Do not use the hot tub under the influence of alcohol, medication, or drugs that may cause drowsiness or affect your judgment.
• Children must be supervised by an adult at all times. Children under five years of age should not use a hot tub.
• Pregnant women and individuals with cardiovascular conditions, diabetes, or other medical conditions should consult a physician before use.
• Limit soak time to 15–20 minutes per session at temperatures above 38°C (100°F). Overheating can cause serious injury.
• Never use extension cords or power bars with your hot tub.
• Maintain water chemistry within the recommended ranges. Improperly treated water can cause skin irritation, illness, or damage to the tub.
• Keep the cover locked and secured when the tub is not in use.

Eco Spas is not liable for injuries, illness, or death arising from misuse, failure to follow safety guidelines, or operation of the tub outside recommended parameters.

12. Limitation of Liability

Cap on liability. To the fullest extent permitted by applicable law, Eco Spas' total aggregate liability to you for any and all claims arising out of or related to these Terms, your purchase, or your use of our products or website shall not exceed the total amount you paid to Eco Spas for the specific product giving rise to the claim.

Exclusion of consequential damages. Eco Spas is not liable for any indirect, incidental, special, exemplary, punitive, or consequential damages of any kind, including but not limited to: loss of income or profit; loss of enjoyment or recreational opportunity; costs of substitute accommodation; property damage not directly and solely caused by a defect in our product; or data loss. This exclusion applies whether or not Eco Spas was advised of the possibility of such damages and whether the claim arises in contract, tort, statute, or otherwise.

No exclusion of mandatory rights. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under the consumer protection legislation of Alberta, Saskatchewan, or Manitoba, including liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

13. Website Use

You may use ecospas.ca for lawful personal or commercial purposes consistent with these Terms. You agree not to:

• Copy, reproduce, distribute, or create derivative works from any website content without our prior written consent.
• Use any automated tool (scraper, bot, spider, or crawler) to access or index this website.
• Attempt to probe, scan, or test the security of this website or circumvent any security measure.
• Post or transmit any material that is unlawful, defamatory, harassing, or that infringes any third party's rights.
• Use this website in any way that could damage or impair its availability or accessibility.

We reserve the right to suspend or block access to this website for any user who violates these Terms or who we reasonably believe is acting in a manner that is harmful to us or to other users.

This website may contain links to third-party websites. Those links are provided for convenience only. We do not control, endorse, or accept responsibility for third-party sites or their content, privacy practices, or availability.

14. Intellectual Property

All content on this website — including text, photographs, video, graphics, product images, logos, trade names, and the overall design — is the intellectual property of Eco Spas or its licensors and is protected by the Copyright Act (Canada) and other applicable laws.

The "Eco Spa" name and logo are proprietary to Eco Spas. You may not use them in any way without our express written permission.

You may print or download a single copy of any page on this website for your own personal, non-commercial reference, provided you do not modify the content and you retain all copyright and other notices.

15. Privacy

We collect personal information (such as name, address, phone number, and email) when you request a quote, place an order, or contact us. We use this information to fulfill your order, communicate with you about your purchase, and occasionally send you information about our products and promotions.

We will not sell, rent, or disclose your personal information to third parties except: (a) to service providers who assist us in operating our business (such as delivery carriers), under confidentiality obligations; (b) as required by law; or (c) with your express consent.

We collect and handle personal information in accordance with the Personal Information Protection Act (Alberta) (PIPA) and applicable federal privacy law. You have the right to access and correct your personal information held by us. To exercise these rights or to ask questions about our privacy practices, contact us at elliot@ecospasalberta.com.

Our website uses Google Analytics and Google Tag Manager to collect anonymized data about site usage. This data does not identify you personally. You may opt out via the Google Analytics Opt-out Browser Add-on.

16. Governing Law and Disputes

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or your purchase from Eco Spas, shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

The parties agree that the courts of the Province of Alberta shall have exclusive jurisdiction to resolve any dispute arising under these Terms. If you are a consumer residing in Saskatchewan or Manitoba, you may also have the right to bring proceedings in your province of residence under applicable consumer protection law.

Dispute resolution. Before commencing formal proceedings, we ask that you contact us directly to attempt to resolve any dispute informally. We will make a genuine effort to address your concern within 10 business days.

17. Contact Us

Questions, concerns, warranty claims, or complaints can be directed to: